Mental Health
Coach Service

It is up to you. The service includes up to 6 calls with your coach, in addition to email contact. Many clients achieve their objectives in a shorter span of time. We are all different. Use what you need and, as noted, if you need more than coaching, we will help you find it.

Your Mental Health Coach will call you on the date and time you booked your appointment using the calendar link. By visiting the calendar link or by sending an email, you will be able to get in touch with your Mental Health Coach to book or reschedule an appointment if needed.

Our commitment is to provide quality care and support by utilizing our expertise, knowledge, and compassion, so that you can feel confident and empowered in managing your overall health and mental health wellness.

There is no cost to you for this service. This means regardless of your benefit coverage, you are eligible to access this service free of charge.

Therapists are healthcare professionals who are licensed to provide treatment (therapy) that support individuals with differing challenges such as healing wounds from the past, improving interpersonal relations, and learning to identify and manage triggers and emotions affectively and appropriately.

Coaches empower and motivate individuals to set goals and highlight the areas of focus and behaviors that they would like to change or improve on. Coaches will often focus on the here and now and will work collaboratively to develop steps to accomplish both the short- and long-term goals.

During a therapy session, individuals will often explore various elements of their lives, including their past and will be given a safe environment to release the emotion and difficulties they may be experiencing.

A coaching session will consist of present- orientated discussions, surrounding the short- and long-term goals you would like to work on and reach. Your Coach will support you in developing an action plan to get you one step closer to your goals, while providing a space for you to reflect and review what is and is not working for you.

If you need treatment, we will help you find it. If there is a wait time before you can start treatment, your Mental Health Coach will support you until you begin work with a therapist. Some people find it valuable to continue working with the coach on their action plan, while starting treatment.

All our calls are recorded for security, liability, and internal training purposes. Any client identifiable information and discussions had with your Mental Health Coach will not be shared with your employer. The only time we would be required to share any of your information is if you disclose or present as a potential threat to yourself or another, as well as if a child’s safety or wellbeing is at risk.

Your role is to come prepared to your sessions with an open mind and heart, in a space where you will not be interrupted – this time is for you. Your coach will provide you with tools, tricks and differing coping techniques. Your role will be to put the tools and resources to use between coaching sessions and share how they worked with your coach, to allow for adjustments or to provide you with additional tools and resources.

Absolutely! It is our hope that this service offering will complement the work you are already doing with another professional.

The term, symptom, refers to an aspect of mental life that indicates you may be struggling with a mental health issue. Just like a high temperature can indicate an infection, constant feelings of nervousness or anxiety are symptoms of General Anxiety Disorder – a condition that can be successfully treated for the great majority of people. Symptoms tend to be unique to an individual. This can include excessive feelings of anxiety or sadness, intrusive thoughts or images, persistent irritability, low energy, and problems sleeping.

A life intervention is a productive and healthy way of coping to stressors and the world around us. They are often used to support and/or enhance mental and physical health. Some examples include exercising, journaling, and stress management techniques.

A therapy modality is recognized as a form of treatment for a specific disorder or condition. For example, Cognitive Behavioral Therapy (CBT) is widely used for many anxiety disorders, as well as depression. Cognitive Behavioral Therapy highlights how our thoughts, feelings and behaviors all interact with one another. The main goal of this therapy is developing alternative ways of perceiving and managing information, based on the evidence around us, to lower our levels of distress when faced with challenging moment or life event.

Based on the responses given, an assessment will highlight areas of potential risk. It is not conclusive to a specific disorder, however, based on the severity and frequency of presenting symptoms, may be associated to a disorder or condition. A diagnosis, however, is more concrete. A healthcare professional such as a psychiatrist or psychologist are trained and can provide you with a formal diagnosis using diagnostic tools and testing.

If you feel unsafe or in crisis, we urge you to call 911 immediately or go to your nearest hospital’s emergency room.

If you are in crisis and would like to speak to someone, please call your local Emergency Response Service listed below:

• Ontario: 9-8-8 or 1-866-797-0000. For text support, text SUPPORT to 258258;
• Alberta: 1-877-303-2642;
• British Columbia: 1-800-784-2433;
• Saskatchewan: 811 or 1-877-800-0002;
• Manitoba: 1-877-435-7170;
• Quebec: 418-686-2433, 1-866-277-3553 or 1-800-784-2433;
• Prince Edward Island: 1-800-218-2885;
• New Brunswick: 1-800-667-5005;
• Nova Scotia: 1-888-429-8167;
• Yukon: 1-844-533-3030;
• NWT: 1-800-661-0844;
• Nunavut: 1-800-265-3333

You can also contact your employee assistance program.